This thread brings up some great points but also misses a lot of things. The hack overall is great like he stated above, but the support and community overall is still decent. I agree that the support/staff could be much more friendly when talking to people requesting help. But on the flip side they are asked the same questions every day so I can see where they get tired and annoyed quickly. You also touch on the settings, you can create optimal settings for yourself if you just take the time to learn how to use the cheat properly. No one is forcing you to pay extra to get a good premade config.
TLDR: Staff can be rude and hostile, but they are asked the same things everyday so who wouldn't get annoyed. No one forces you to buy settings. Leaguecheats is still #1 (imo).