well staffs should respond to the ticket don't worry maybe they are too busy thats why so just be patient and trust me u will receive it i understand that it is abnormal and you should have received your vip before but they must be busy don't worry you will get it have a great day
OK i thought imessed up somehow but what i understood from ur post with the support ticket i did it right thanks for clearing things up for me staff can feel free to respond also ill keep checking